Aplomb Technology ™ pioneer in innovative CATV,Broadcasting software industry, recently launched new web based application to help MSO, DTH Operators, to handle customer complain online.
As most of cable operator nowdays having control room in more then two cities, they want to arrange central complain and service center this is very useful to them.
Its central complain management with proper hierarchy of staff wise, city wise, zone wise.
Call center staff either centrally or from different city, enter customer complain online and it transfer to related person immediately. This way you can give customer best service in the time of competition.
It helps many way in day-to-day business with analysis & track / check complain status with single click.
Complain alerts send to the service man or inputer by SMS.
With pending complain, solved complain, operatorwise complain and many such kind of reports help to track your business service.With different types of customize package you can set your own customer relation management.
Internet is very cheap nowdays, and its easy to implement the project. Everywhere in daily work, use of internet increasing. This is your first step in digital age, to upgrade your business with latest technical trends.